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Return Policy.   

Can I return a frame I do not like?

You can return a frame you do not like.  IN ORDER TO DO THIS, you must:

a) call customer service and inform them of your intention.

b) do not mount the frame or storyboard combination.

c) do not alter the frame or storyboard combination.

d) carefully pack the frame or storyboard combination and ship it back to us.

Once we receive the returned frame or storyboard combination in good condition you will be credited the cost of the frame or storyboard combination MINUS a 20% restocking fee.

If the frame or mat combination comes back to us in used or damaged condition, your account will not be credited the return.

What is your damaged frame policy?

Please inspect all packages within 10 days of receipt.  Call customer service the moment you find a damaged frame or storyboard combination.  We will remake the frame or storyboard combination and have it ready for shipping back out to you within 48 hours.  When you receive your replacement, please place the damaged frame or storyboard combination in this box. We will issue a CALL TAG to pick this up and bring back to us.  If we do not receive the damaged product back in our warehouse within 30 days, you may be charged for the replacement.

If the box itself has apparent damage, you can REFUSE the shipment. Please write on the shipper's paperwork that you refuse the package AND THAT THE PACKAGE IS DAMAGED. Then call customer service, we will remake your order and have it ready for shipping back out to you within 48 hours.

If the box itself is damaged and the carrier just left it at your door, call customer service.  We will remake your order and have it ready for shipping back out to you within 48 hours.  We will issue a CALL TAG with the carrier to have the damaged box picked up and returned to us.  If we do not receive the damaged product back in our warehouse within 30 days, you may be charged for the replacement.

Important Information

We do not accept returns or requests for replacement of damaged product after 30 business days of receipt of order.

We do not accept returns that are not pre-approved by customer service.

We do not replace damaged frames or storyboard combinations that have been mounted and/or delivered to your client as a finished piece.

Browse our website then call us at 800-832-0424 to set up an account and place your order.